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Email requests: Politeness evaluations by instructors from diverse language backgrounds

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Item Summary Winans, Michael 2020-06-25T18:58:19Z 2020-06-25T18:58:19Z 2020-06-01
dc.identifier.citation Winans, M. D. (2020). Email requests: Politeness evaluations by instructors from diverse language backgrounds. Language Learning & Technology, 24(2), 104–118.
dc.identifier.issn 1094-3501
dc.description.abstract This study investigates syntactic modifiers as part of the request speech act within email messages and builds on studies of L2 pragmatics within computer-mediated communication to identify how modifications affect perceived politeness. Enrolled in first-year composition courses, the participants formed two groups: English L1 (EL1) students (n=32) and English-language learning (ELX) students (n=25). Request head acts were analyzed using Biesenbach-Lucas’s (2007) findings with respect to syntactic modifiers as formulated in the Cross-Cultural Study of Speech Act Realization Coding Framework (Blum-Kulka, House, & Kasper, 1989). Previous research has shown that mitigation of the directness of a request affects the perception of politeness. The results of this study show that syntactic modifiers (e.g., past tense, progressive aspect, and syntactic embedding) were used to a greater extent by EL1 students, and that the modifiers correlated with politeness, as rated by instructors. However, the data also indicate that the limited use of syntactic modifiers did not have an effect on the politeness of ELX writers who were perceived as more polite than their EL1 counterparts. This study calls into question past research that does not take into account the learning environment nor the diverse language backgrounds of both students and instructors.
dc.publisher University of Hawaii National Foreign Language Resource Center
dc.publisher Center for Language & Technology
dc.publisher (co-sponsored by Center for Open Educational Resources and Language Learning, University of Texas at Austin)
dc.subject Politeness
dc.subject Computer Mediated Communication (CMC)
dc.subject Cross-cultural Pragmatics
dc.subject Interlanguage Pragmatics (ILP)
dc.title Email requests: Politeness evaluations by instructors from diverse language backgrounds
dc.type Article
dc.type.dcmi Text
dc.identifier.doi 10125/44728
prism.volume 24
prism.number 2
prism.startingpage 104
prism.endingpage 118
Appears in Collections: Volume 24 Number 2, June 2020 Special Issue:Technology-enhanced L2 Instructional Pragmatics

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