Government Services and Information Minitrack

Improvements in technology have a significant impact on the way government agencies interact with their constituents. This mini-track seeks research papers and practitioner reports addressing citizens' expectations and acceptance of e-government services across government levels and branches, success factors for e-government services development and implementation, value assessments of e-government services, and methodologies, techniques, and tools for service composition. We are particularly interested in the characteristics, development, implementation, uses, and evaluation of e-government services and systems. E-government services pose numerous challenges in terms of interoperability of services, design of services, optimization of process chains, identification and assessment of the value-chain of services, cross-organizational service chains, workflow support of e-services, integration of internal IT support, G2G and G2C e-services, outsourcing of services, digital preservation, electronic records management, etc. Research to guide the development, management and evaluation of e-government services is in great demand in this important and rapidly growing domain.

Topics include, but are not limited to:

  • E-services for an aging population
  • IT development and project management in the public sector
  • Citizens' expectations and acceptance of e-government services across government levels and branches
  • Success factors for e-government services development and implementation
  • Value assessment of e-government services
  • Methodologies, techniques, and tools for service composition
  • E-government services provision in developing countries
  • Comparative and/or trans-national e-government services
  • Trust perception of the e-government services, and trust dynamics among individuals, groups, and organizations in the value chain of service provision
  • Challenges and/or recommendations for increasing citizen trust of e-government
  • Impacts of e-government services
  • Political, legal, organizational, and technological barriers to e-government diffusion
  • Opportunities and challenges of e-government mobile services
  • Business process analysis, value-chain analysis and change requirements for e-government services
  • IT-based procedures, workflow support, protocols, and schemes used for government services
  • Historical assessment of e-government services
  • Access to governmental documents and records, including legal, policy, and technical implications, program models, and case studies
  • Electronic record management and archiving standards
  • Case studies on innovative services in various branches of the public sector, such as e-services in the administrative, judicial, executive, defense, health care, education, etc.
  • Service modeling, optimization and analysis
  • E-services in public libraries
  • E-government and the arts

Minitrack Co-Chairs:

Ludwig Christian Schaupp (Primary Contact)
West Virginia University

Jay P. Kesan
University of Illinois at Urbana Champaign

Luis F. Luna-Reyes
University at Albany, SUNY

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