Risk –Informed Decision Making in Information System Implementation Projects: Using Qualitative Assessment and Evaluation of Stakeholders’ Perceptions of Risk
Risk –Informed Decision Making in Information System Implementation Projects: Using Qualitative Assessment and Evaluation of Stakeholders’ Perceptions of Risk
Files
Date
2017-01-04
Authors
Schurr, Monica
De Tuya, Manuel
Noll, Kathryn
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
Ending Page
Alternative Title
Abstract
The successful implementation of a new software system at any organization requires identification and management of risks as well as insight into the decision-making process throughout the information system lifecycle. Risk assessment of software systems aids in planning, implementation and adoption stages and helps identify potential problems before they occur. This study utilized a qualitative case study method and an interview design for data collection to gather, organize and make sense of key stakeholders’ perceptions of risk for decision making in the implementation of a new department-wide computerized system. Top stakeholder risks identified include executive sponsorship support; adoption of the new technologies and processes; and interoperability. The results of the analysis of perceptions of risks allowed the organization and the team responsible for the implementation of the new system to make decisions about mitigating strategies aligned with stakeholders’ expectations; forecast potential issues within the implementation timeline based on activities associated with identified risks; and make implementation and process decisions based upon the risk assessment. This study extends the research on IT risk management and decision making by demonstrating the utility and efficacy of a qualitative case study method for eliciting the information needed from stakeholders in order to make decisions regarding system implementation, specifically in an organization that lacks the appropriate risk management maturity level to conduct an exhaustive quantitative analysis of risks associated with the project.
Description
Keywords
Assessment & Evaluation,
Decision Making,
Information Systems,
Qualitative Interviews,
Risk Management
Citation
Extent
10 pages
Format
Geographic Location
Time Period
Related To
Proceedings of the 50th Hawaii International Conference on System Sciences
Table of Contents
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
Local Contexts
Collections
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.