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A Framework for Relationships in Outsourcing: Contract Management Archetypes

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Title: A Framework for Relationships in Outsourcing: Contract Management Archetypes
Authors: Cullen, Sara
Shanks, Graeme
Davern, Michael
Willcocks, Leslie
Keywords: Outsourcing
relationship management
contract management
action research
Issue Date: 04 Jan 2017
Abstract: Outsourcing engagements are defined by contracts, but personal relationships drive success. In this paper, we propose a set of behavior archetypes and use them within four action-research cases that altered behavior to achieve positive outcomes. The results suggest that a successful outsourcing engagement can be derived through adaptation of well-considered behavioral approaches rather than contracting techniques.
Pages/Duration: 10 pages
ISBN: 978-0-9981331-0-2
DOI: 10.24251/HICSS.2017.652
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections:Practice-based IS Research Minitrack

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