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A Framework for Relationships in Outsourcing: Contract Management Archetypes

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Title:A Framework for Relationships in Outsourcing: Contract Management Archetypes
Authors:Cullen, Sara
Shanks, Graeme
Davern, Michael
Willcocks, Leslie
Keywords:Outsourcing
relationship management
contract management
action research
archetypes
Date Issued:04 Jan 2017
Abstract:Outsourcing engagements are defined by contracts, but personal relationships drive success. In this paper, we propose a set of behavior archetypes and use them within four action-research cases that altered behavior to achieve positive outcomes. The results suggest that a successful outsourcing engagement can be derived through adaptation of well-considered behavioral approaches rather than contracting techniques.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/41814
ISBN:978-0-9981331-0-2
DOI:10.24251/HICSS.2017.652
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Practice-based IS Research Minitrack


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