Please use this identifier to cite or link to this item:

Towards Patient-oriented Design: A Case of the Egyptian Private Outpatient Clinics

File SizeFormat 
paper0473.pdf4.72 MBAdobe PDFView/Open

Item Summary

Title: Towards Patient-oriented Design: A Case of the Egyptian Private Outpatient Clinics
Authors: Heshmat, Mahmoud
Mostafa, Noha
Park, Jaehyun
Keywords: Design Thinking
Outpatient Clinics
Issue Date: 04 Jan 2017
Abstract: In this paper, outpatient clinics’ systems are addressed and their common issues were discussed. As a case study, the private clinics in Egypt are used, and a designed service solution was synthesized. In the case study, the system and application was mainly physician-oriented rather than patient-oriented. With such physician-oriented systems alongside with the current design approaches, waiting times and appointment scheduling are two critical issues. Therefore, in this study, a design thinking approach was implemented to address these design problems for patients and clinic staffs. Based on that analysis, a design application solution called “YourClinic” was developed to support online booking and consultation. This study provides design features and functions to improve the quality of communication between patients and clinic staffs, reduce waiting time, and develop schedules for patients and staffs in order to move towards a patient-oriented clinic service.
Pages/Duration: 10 pages
ISBN: 978-0-9981331-0-2
DOI: 10.24251/HICSS.2017.464
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections:User Experience (UX) In Information Systems (IS) for Health and Wellness Minitrack

Please contact if you need this content in an alternative format.

Items in ScholarSpace are protected by copyright, with all rights reserved, unless otherwise indicated.