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Value Assessment of e-Government Service from Municipality Perspective

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Title:Value Assessment of e-Government Service from Municipality Perspective
Authors:Jussila, Jari
Sillanpää, Virpi
Lehtonen, Timo
Helander, Nina
value assessment
value creation
value for money
Date Issued:04 Jan 2017
Abstract:Value assessment of e-government services remains a challenging task. In this study, we apply a value creation model of electronic business and value for money assessment approach of e-government service in an attempt to better understand value creation from the municipality perspective. By conducting semi-structured interviews and analysis of e-government service data we investigate how digital service creates value in public services focusing on the municipality perspective. We present the identified sources of value and the indicators of value that could be derived from the analysis of data from the service. We discuss the complementary findings from performing value assessment using e-commerce and e-government models, the limitations of conducting value assessment of e-government services and performing financial analysis, and conclude with directions for future research. \
Pages/Duration:10 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: Government Services and Information Minitrack

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