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A Conceptual Framework for Evaluating E Government Systems Success: A Service Ecosystem Approach

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Title:A Conceptual Framework for Evaluating E Government Systems Success: A Service Ecosystem Approach
Authors:Sterrenberg, Gary
Keywords:e-Government
Service Dominant Logic
IS success
Date Issued:04 Jan 2017
Abstract:Despite billions of dollars invested in e-government systems annually, the degree to which these systems deliver public value varies widely. It is posited that traditional means of evaluating these systems overlook important value measures needed to support effective use and ultimate success of e-government. This paper develops a conceptual framework grounded upon Service Dominant Logic to provide a perspective for evaluating these systems. Based on this framework, it is argued that value is created at the intersection of service exchange and that this value is additive across the broader service system within which exchange takes place – the service ecosystem. The contribution of the framework is to assist governments in making complex information system portfolio investment decisions.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/41462
ISBN:978-0-9981331-0-2
DOI:10.24251/HICSS.2017.306
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Government Services and Information Minitrack


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