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The Impact of Social Business Process Management on Policy-making in e-Government

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Title: The Impact of Social Business Process Management on Policy-making in e-Government
Authors: Gong, Yiwei
Janssen, Marijn
Keywords: Social BPM
Issue Date: 04 Jan 2017
Abstract: The combination of social media and Business Process Management (BPM) has given rise to the emerging field of “social BPM”. The new devel-opment of social BPM is expected to provide bene-fits like flexibility for knowledge-intensive pro-cesses, like policy-making. The goal of this paper is to understand the impact of social BPM on poli-cy-making. We first present a literature survey showing that social BPM is a new and emerging research area and limited attention has been giv-en to social BPM in e-government. The literature reviews showed a lack of empirical research into the accomplished benefits of social BPM. To bridge this gap, a comprehensive case study in a Dutch government social BPM platform was con-ducted. While not all the benefits suggested in the literature were identified in the case study, nega-tive impact of social BPM were also found. A ten-sion was found between accomplishing flexibility and accountability and user efficiency.
Pages/Duration: 10 pages
ISBN: 978-0-9981331-0-2
DOI: 10.24251/HICSS.2017.297
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections:Emerging Topics in Electronic Government Minitrack

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