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Browse or Brush? An Exploration of Citizen-Government Interaction in the Municipal Realm

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Title:Browse or Brush? An Exploration of Citizen-Government Interaction in the Municipal Realm
Authors:Schmidthuber, Lisa
Hilgers, Dennis
Keywords:App Use
Channel Choice
Citizen-Government Interaction
Open Government
Web Use
Date Issued:04 Jan 2017
Abstract:To gain a better understanding about new forms of citizen-government interaction enabled by modern technology, we conducted a survey among citizens who interact with their local government by using a web-based platform or a mobile application. In our paper, we investigate the patterns of online and mobile communication between citizens and local government. Based on logistic regressions, we study who possesses the characteristics that predict communication via web and mobile application. Empirical findings indicate that socio-demographic factors (gender, age, education) predict individuals’ usage of web over mobile devices. Those with experience in communicating with local government via traditional channels prefer the web interface to get in touch, whereas frequent communicators are more likely to use mobile phone.
Pages/Duration:10 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: Emerging Topics in Electronic Government Minitrack

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