Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/41350

Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis

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dc.contributor.author Lintula, Juuli
dc.contributor.author Tuunanen, Tuure
dc.contributor.author Salo, Markus
dc.date.accessioned 2016-12-29T00:41:02Z
dc.date.available 2016-12-29T00:41:02Z
dc.date.issued 2017-01-04
dc.identifier.isbn 978-0-9981331-0-2
dc.identifier.uri http://hdl.handle.net/10125/41350
dc.description.abstract This study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems.
dc.format.extent 10 pages
dc.language.iso eng
dc.relation.ispartof Proceedings of the 50th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject co-creation
dc.subject co-destruction
dc.subject service
dc.subject value
dc.title Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis
dc.type Conference Paper
dc.type.dcmi Text
dc.identifier.doi 10.24251/HICSS.2017.197
Appears in Collections: Service Science Minitrack


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