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Design of Integral Reminder for Collaborative Appointment Management

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Item Summary

Title: Design of Integral Reminder for Collaborative Appointment Management
Authors: Wang, Ying
Andoh-Baidoo, Francis
Keywords: reminder systems
appointment management
patient-centered care
media synchronicity theory
health information technology
Issue Date: 04 Jan 2017
Abstract: Reminder systems have great potential to enhance healthcare outcome, but there is a big space for improvement to facilitate the collaborative appointment management with accessible mobile communication technology. This study proposes a design of integral reminder systems that automates the process of appointment rescheduling for patients and physicians in addition to confirmation and cancellation. Based on the premises of patient-centered care of media synchronicity theory, design principles are proposed to cater to the different requirements of healthcare providers and patient users on appointment management. The design provides useful guidelines for building integral reminder systems that enhance medical compliance.
Pages/Duration: 10 pages
ISBN: 978-0-9981331-0-2
DOI: 10.24251/HICSS.2017.107
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections:Technology Mediated Collaborations in Healthcare and Wellness Management Minitrack

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