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We’re In This Together: The Role of Team Characteristics in Enterprise Process Execution and Performance

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Title:We’re In This Together: The Role of Team Characteristics in Enterprise Process Execution and Performance
Authors:Bhagwatwar, Akshay
Bala, Hillol
Barlow, Jordan
Keywords:Business processes
Enterprise systems
Process characteristics
Team collaboration
Team variables
Date Issued:04 Jan 2017
Abstract:Organizations face challenges after a new enterprise system (ES) implementation, including employee resistance and negative impacts on organizational outcomes. ESs are used by employees in coordination with their team members for executing business processes. Consequently, team characteristics are likely to play a critical role in influencing perceptions about effective process execution and performance when using ESs. Yet research has not investigated the influence of team characteristics, such as team coordination, shared mental models, and mutual trust, in overcoming challenges associated with process execution following a new ES implementation. We conducted a lab simulation to investigate the role of team characteristics to moderate the influence of process characteristics on team and process performance. We posit that even if teams initially perceive processes as complex, rigid, and radical, team characteristics can mitigate these perceptions and reduce their influence on performance outcomes.
Pages/Duration:10 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: Social and Psychological Perspectives in Collaboration Research Minitrack

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