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Optimizing Usability Testing in the Context of a Large-scale Software Service for Digital Textbooks

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Title: Optimizing Usability Testing in the Context of a Large-scale Software Service for Digital Textbooks
Authors: Kastner, Margit
Simon, Bernd
Keywords: digital textbook
novice and expert judgments
usability testing
user evaluation
Issue Date: 04 Jan 2017
Abstract: The adoption of digital textbooks in education has steadily increased. This paper reports on the initiative Digi4School aiming to provide a large-scale software service for digital textbooks. Since the usability of this service is of particular concern, it is the subject of a design science research project with the goal to investigate two artifacts: (1) an optimized method for usability testing and (2) a fully-functional software service for delivering digital textbooks to users with heterogeneous IT background. We conclude that a combination of usability tests and the use of a questionnaire including closed and open-ended questions is recommended. Furthermore, both novice and expert users should evaluate a system’s usability with iterations until the usability measures reach a satisfactory level for all users. This was achieved for Digi4School. Such an approach has the potential to identify and eliminate flaws that prevent users from adopting the system.
Pages/Duration: 10 pages
ISBN: 978-0-9981331-0-2
DOI: 10.24251/HICSS.2017.014
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections:Advances in Teaching and Learning Minitrack

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