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Examining the Usability of a Video Technology Website for School Support Staff

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Title:Examining the Usability of a Video Technology Website for School Support Staff
Authors:Miyazono, Sara
Contributors:Leong, Peter (instructor)
tech support
Web sites
Date Issued:21 Apr 2016
Citation:Miyazono, Sara. (2016, April 21). Examining the Usability of a Video Technology Website for School Support Staff. PowerPoint presented at the 21st Annual Technology, Colleges and Community Worldwide Online Conference.
Abstract:As a top-ranking state for videoconferencing penetration, Hawaii's
public school system maintains over 300 endpoints and a multipoint conferencing
bridge, requiring quality support and maintenance. However, budget cuts
throughout the system have offices relying on websites as a means of internal and
external communication. The Video Technology website was created to provide
additional knowledge and resources available for school support staff to
supplement onsite technical assistance by a videoconferencing technician. The
purpose of this usability study is to evaluate the ease of use and organization of this
website and its ability to assist public school support staff with providing basic
technology support information. The goal of this study was to create an inviting,
easy to use website while maintaining quality, trustworthy information. Revisions
over two rounds of testing revealed initial navigational errors and aesthetic
suggestions to improve future deployment. Consistent use of additional
navigational features such as breadcrumbs and a secondary menu confirmed these
as necessary tools for future web design
Description:This research study was done for a master's candidate requirement and presented at an online conference.
Rights:Please see the Creative Commons license for this item
Appears in Collections: LTEC 690, Spring 2016

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