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Unanswerable Questions: What Do You Do with Challenging Health Reference Questions?

Item Summary Lee, Angela Dennison, Carolyn Ching 2015-09-16T20:21:16Z 2015-09-16T20:21:16Z 2014-05-20
dc.identifier.citation Lee A, Dennison CC. Unanswerable questions: what do you do with challenging health reference questions? Poster session presented at: Building our information future. MLA '14: Medical Library Association Annual Meeting; 2014 May 16-21; Chicago, IL.
dc.description A poster presented at Building Our Information Future, MLA '14, the 2014 annual meeting of the Medical Library Association on May 20, 2015. Chicago, Illinois.
dc.description.abstract Objectives: Describe the characteristics of challenging health reference questions and propose ways to improve one's chances of finding answers. This study will identify the range of questions (e.g., question types, answer quality, user satisfaction) presented in online community forums like MEDLIB-L. It will duplicate a similar study in 2004 that analyzed MEDLIB-L messages but will focus on reference questions. Methods: This study will analyze messages posted in MEDLIB-L from January 2012 to December 2012. Announcements, citation verifications, document delivery requests, and chat discussions will be excluded from the analysis. The remaining messages will be analyzed and classified according to question type, response given, response quality, and user satisfaction. Messages will be coded using a modified classification system based on Cheri Smith's 2004 study of the culture of MEDLIB-L. Identified categories include: topical search, statistical data, practice guidelines, standards, product reviews, measurement tools/tests, skills training, grants, and administrative/organizational. Once messages are categorized, a content analysis will be conducted to identify key patterns and clues for how librarians and information specialists can find answers to difficult reference questions.
dc.format.extent 1 page
dc.language.iso en-US
dc.subject Reference Services
dc.subject Library Research
dc.subject User Needs (Information)
dc.subject Content Analysis
dc.subject Information Seeking
dc.subject Information Needs
dc.subject Medical Libraries
dc.subject.mesh Library Services
dc.subject.mesh Information Storage and Retrieval
dc.subject.mesh Information Services
dc.subject.mesh Libraries, Medical
dc.subject.mesh Electronic Mail
dc.subject.mesh Cooperative Behavior
dc.subject.mesh Internet
dc.subject.mesh Professional Competence
dc.title Unanswerable Questions: What Do You Do with Challenging Health Reference Questions?
dc.type Presentation
dc.type.dcmi Text
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