Design Teams as Change Agents: Diplomatic Design in the Open Data Movement

Date
2013
Authors
Maruyama, Misa
Douglas, Sara
Robertson, Scott P.
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IEEE
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Designers and developers who want to participate in the open data movement should be more than technical experts; they should also be change agents. Realizing open data’s promise of innovation and entrepreneurialism requires the support of diverse stakeholders. Government agencies must release accessible and useful data; developers must use the data to build tools; and citizens must adopt the technology. The interests of one group may come at the expense of another. For this reason, we examine the usefulness of a diplomatic design approach, which focuses on the art and practice of conducting negotiations using specialized techniques. We conducted an exploratory case study on a national nonprofit fellowship program as it worked to design not only technology but also organizational and social change in the context of a digital government engagement.
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Open data, E-participation, Digital democracy
Citation
Maruyama, M., Douglas, S., & Robertson, S. (2013). Design Teams as Change Agents: Diplomatic Design in the Open Data Movement. In Proceedings of the 46th Hawaii International Conference onSystem Sciences (HICSS), pp. 1860-1869. IEEE.
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10
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