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Development of shared mental models: Structuring distributed naturalistic decision making in a synchronous computer-mediated work environment

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Item Summary

dc.contributor.advisor Crosby, Martha E
dc.contributor.author Vick, Rita Michele
dc.date.accessioned 2008-04-18T18:10:19Z
dc.date.available 2008-04-18T18:10:19Z
dc.date.issued 2003-08
dc.identifier.citation Vick, Rita Michele (2003) Development of shared mental models: Structuring distributed naturalistic decision making in a synchronous computer-mediated work environment. Ph.D. dissertation, University of Hawai'i, United States -- Hawaii.
dc.identifier.uri http://hdl.handle.net/10125/1274
dc.description.abstract Decision making is an inherent part of everyday work and learning processes. Superior decision outcomes can be achieved by structuring decision processes, encouraging domain experts to work collaborative1y, providing visualization ofdecisions as they develop, and providing decision makers with time and flexibility to better understand problems and to project outcomes. Evaluation of distributed synchronous virtual teamwork environments has eluded researchers. The theoretical foundation of this study was Adaptive Structuration Theory (AST) enhanced by a distributed cognition framework. Discourse analysis was used to explore ways to evaluate effectiveness of newly-formed time-constrained self-directed virtual teams using computer-mediated communication (CMC) to solve ill-defined problems. Measures of work process performance were percentages of meeting time devoted to Situation Assessment, Resource Coordination, Idea Generation, and Model Building. Ten measures of work outcome for each of six teams were taken to assess change in decision model quality over time. The data informing this study were obtained during an elective computer science course. The author's course design focused on human-computer interaction (HCI) aspects of use, design, and deployment of computer-supported collaborative work (CSCW) and computer-supported collaborative learning (CSCL) systems. Participants were randomly assigned to teams that remained intact throughout the semester. Teams assumed various roles during policy and software-design scenarios. Networked TeamEC decision-modeling software enabled team problem solving. NetMeeting provided connectivity, application sharing, and text chat for intra-team communication to simulate distributed virtual meetings. Discourse analysis revealed process performance patterns and development of shared mental models ofproblem solutions. The outcome variable (Model Score) improved over time for all teams, but degree of improvement varied greatly among teams. Qualitative analysis of group process variables indicated variance was due to how well teams understood scenario-role requirements and managed available resources. Time usage by process variable was analyzed to measure critical resource use to discover "best practice" guidelines for distributed synchronous teamwork. A Naturalistic Decision Making (NDM) approach extended collaborative experiential learning to complex applied knowledge domains in order to improve problem solving and critical thinking skills. Constructivist learner-centered course design facilitated a clear task focus enabling participants to learn new work practices applicable to classroom and workplace.
dc.language.iso en-US
dc.publisher University of Hawaii at Manoa
dc.relation Theses for the degree of Doctor of Philosophy (University of Hawaii at Manoa). Communication and Information Sciences; no. 4368
dc.rights All UHM dissertations and theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission from the copyright owner.
dc.rights.uri https://scholarspace.manoa.hawaii.edu/handle/10125/1136
dc.subject Shared mental models
dc.subject Synchronous
dc.subject Naturalistic
dc.subject Computer-mediated
dc.subject Work environment
dc.subject Decision-making
dc.subject Information Systems
dc.subject Computer science
dc.subject Educational software
dc.title Development of shared mental models: Structuring distributed naturalistic decision making in a synchronous computer-mediated work environment
dc.type Thesis
dc.type.dcmi Text
dc.contributor.department Communication & Information Science
dc.date.graduated 2003-08
local.identifier.callnumber AC1 .H3 no. 4368
local.thesis.degreelevel PhD
Appears in Collections: Ph.D. - Communication and Information Sciences
CIS Dissertations


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