Design, Implementation, and Management of Digital Government Policies and Strategies

Permanent URI for this collectionhttps://hdl.handle.net/10125/112459

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Configurations of Collaboration in IT Governance: A Socio-Technical System Change Perspective
(2026-01-06) Åhlén, Robert
Government agencies are increasingly facing challenges in keeping up with digital transformation. To overcome these challenges and improve digital services, collaboration between government agencies are growing more common. However, there is a limited understanding of such collaborations, in particular on how they unfold in the public sector, and over time. Through a case study, this paper uses a socio-technical system change perspective to explore the configurations of IT governance in a long-term collaboration between two government agencies. The findings reveal three distinct configurations that shift over time. The study contributes to the literature of collaborative digital transformation and collaborative IT governance.
A Multi-Chain Approach to Transparent and Accountable Legislative Processes
(2026-01-06) Arruzzoli, Arianna; Zichichi, Mirko; Palmirani, Monica; Papalia, Ludovico; Bomprezzi, Chantal; Ferretti, Stefano
This work proposes a multi-level blockchain architecture to support democratic principles in legislative processes. The system addresses three core requirements: separation of powers between legislative institutions, active stakeholder participation, and transparent decision-making. The architecture consists of three interconnected DLT levels: a Private Institutional Blockchain for internal operations, an Inter-Institutional Coordination Blockchain for cross-institutional communication, and a Public Legislative Blockchain for citizen transparency.
The Influence of Institutional Trust on the Adoption of the Digital Euro
(2026-01-06) Frank, Muriel; Pocher, Nadia; Tharwat, Ayah
As the digital euro advances through its preparatory phase, the success of this novel means of payment hinges on the attitude of end-users towards its adoption and related trust-building mechanisms. Yet, research is scarce on trust in the context of central bank digital currencies (CBDCs) from an end-user’s perspective. Drawing on institutional trust theory, this work investigates the influence of structural assurances – policy and technology assurance – on individuals’ willingness to adopt a digital euro. A survey conducted among 421 participants from France, Germany, and Italy highlights the central role of institutional trust as a key component of trust in the digital euro system, influencing end-users’ attitudes toward its adoption. The empirical findings contribute to the evolving literature on retail CBDCs through the end-user’s lens and offer practical guidance for central banks and policymakers regarding the key role of both policy and technology assurance.
Open Value Creation as a Trust Signal in Government Procurement: Identifying GovTech Archetypes
(2026-01-06) Bauer, Luca; Degen, Konrad; Fritzsche, Robin; Niehaves, Björn; Kuhlmann, Lea
Public procurement emphasizes fairness, accountability, transparency, and reusability. To meet these standards, tenders often involve complex awarding processes that pose challenges for non-established players. Small and medium-sized enterprises must therefore find ways to signal their capabilities, legitimacy, and ability to meet requirements—especially when competing with well-connected, established firms. Open Value Creation (OVC) offers a potential signaling mechanism. This study explores whether GovTech startups—technology ventures serving the public sector—use OVC to address these challenges. Based on 101 semi-structured interviews with GovTech representatives in Germany, we identify four OVC archetypes: (i) Believers, (ii) Pragmatists, (iii) Realists, and (iv) Refusers. Our findings show that OVC is widely seen as a way to build legitimacy, transparency, and trust with public clients, reduce information asymmetries, and improve access to reputation-driven procurement markets. Signaling strategies centered on OVC thus play a key role on the supply side of public procurement.
E-Participation Adoption: Case Studies of Supply and Demand-Side Dynamics in Rwanda
(2026-01-06) Poirier, Dobrina
The paper explores the dynamics of e-participation adoption through the two main dimensions identified in the literature: the supply-side (government) and the demand-side (citizens). It focuses on how the interaction between supply- and demand-side drivers shapes e-participation adoption and influences meaningful outcomes, drawing on two case studies from Rwanda—the Citizen’s Guide to the Budget and Irembo.Gov. Through a thematic analysis, using both deductive and inductive coding strategies, the paper identifies the key themes that shape the intersection of supply and demand of e-participation. The case studies highlight that e-participation in Rwanda remains in its formative stages, characterized primarily by government-driven initiatives that often position citizens more as recipients rather than active contributors.
Unlocking Ecosystem Potential: Balancing Supply and Demand in Open Government Data – A Systematic Literature Review
(2026-01-06) Georgi, Maximilian; Bley, Katja; Strahringer, Susanne
Open Government Data (OGD) initiatives aim to strengthen democratic structures through transparency and participation. However, early research focused heavily on benefits and supply, overlooking user needs and stakeholder dynamics, resulting in still low OGD usage. This study employs a systematic literature review to propose an integrative OGD ecosystem, identifying key influencing factors, interaction mechanisms, and value generation potential. Findings highlight that demand-side factors – personal, usage-related, and environmental – are central to OGD usage, while supply-side performance depends on resources, organizational, and environmental factors. Datasets form the baseline for usage, but social tools and features can significantly contribute to a functioning ecosystem. In addition to common benefit categories, our model introduces risks as a relevant but often neglected impact. Our holistic perspective reveals important interdependencies and promotes an integrated understanding of the OGD landscape.
Assessing the Impact of Digital Identity Verification on User Satisfaction with e-Government Portals
(2026-01-06) Maffei, Davide
E-Government evaluation faces challenges when national platform components and local portals are tightly coupled and citizens cannot distinguish between them. Within the Government as a Platform (GaaP) paradigm, digital identity and authentication are critical gateways shaping satisfaction with public service portals. This study examines how national digital identity verification affects user satisfaction with the regional e-Government portal myCIVIS (South Tyrol, Italy). Data from an online survey conducted in early 2023 are analyzed. A mixed-method design combined structural equation modeling (SEM) with qualitative content analysis. Although Italy offers two e-ID solutions, SPID dominated use and thus shaped the analysis. Results indicate that the login experience directly influences satisfaction and indirectly affects it via perceived service quality. Qualitative coding underscores widespread negative perceptions of login, often seen as part of the portal itself. The study highlights accountability challenges in GaaP settings and positions identity verification as a key determinant of satisfaction.
An Institutional Analysis of Litigation Growth in Brazil's Electronic Justice System
(2026-01-06) Rocha, Cinara Maria; Carvalho, João Álvaro; Suxberger, Antonio; Soares, Delfina
This study examines an unexpected consequence of judicial digitalisation in Brazil: the substantial increase in new legal cases following the implementation of the Court Case Management System (CCMS). While digital technologies were introduced to improve judicial efficiency, reduce backlogs, and lower costs, Brazil’s experience shows that such technologies can also generate unforeseen effects, specifically, a rise in both legitimate and predatory litigation. Drawing on the Technology Enactment Framework (Fountain, 2001), this paper employs qualitative research, including interviews with legal actors and an analysis of official data, to examine how institutional arrangements influence the outcomes of IT implementation in the judiciary. Findings reveal that while CCMS expanded access to justice, it also enabled abusive litigation practices that strain judicial resources. The study highlights the importance of institutional context in shaping technology use and offers critical insights for designing more resilient and adaptive e-justice systems.
Introduction to the Minitrack on Design, Implementation, and Management of Digital Government Policies and Strategies
(2026-01-06) Gualdi, Francesco; Cordella, Antonio; Lemmer, Kristina

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