Managing Platforms and Ecosystems

Permanent URI for this collectionhttps://hdl.handle.net/10125/112545

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Now showing 1 - 7 of 7

Entry Barriers and Opportunities for Fintechs in Open Banking Platforms
(2026-01-06) Mansour, Osama
The revised Payment Services Directive (PSD2) is reshaping traditional banking by requiring banks to grant licensed third-party providers (TPPs) access to customer data. This paper explores PSD2’s impact on Fintech market entry, assessing both opportunities and ongoing structural barriers. Through a qualitative investigation, it identifies key barriers such as API standardization gaps, data access dependencies, and incumbent banks' strategic resistance. Simultaneously, it underscores emerging opportunities for Fintechs to gain market share and foster innovation. The findings suggest early signs of broader transformation, with both Fintechs and incumbents moving towards platform-based business models. The paper advances our understanding of digital platform regulation and governance and the emergence of digital ecosystems.
Toward the Governance of Digital Platforms Operating as Social Enterprises: A Systematic Literature Review and Synthesis
(2026-01-06) Hoffmeister, Eva; Hess, Thomas
To address societal challenges, digital platforms increasingly operate as social enterprises, combining economic and social goals. However, existing platform governance research provides limited guidance for managing settings characterized by diverse actors and plural goals. This study conducts a systematic literature review of 73 articles on governance mechanisms in digital platforms and social enterprises. It identifies distinct functions of governance mechanisms and the governance challenges they address in each stream. Based on this analysis, we develop four propositions: the first two abstract the underlying logic of governance mechanisms, highlighting how behavior-oriented mechanisms support ecosystem stability and structure-oriented mechanisms enable flexibility between competing goals. The latter two propositions synthesize these insights to inform the governance of digital platforms operating as social enterprises. The study advances theoretical understanding of platform governance and offers practical implications for platform owners and policymakers navigating the faces of creating economic and social value.
Click, Buy, Repeat: Understanding the Success of B2C E-Commerce Platforms
(2026-01-06) Asdecker, Björn; Felch, Vanessa
B2C e-commerce platforms have transformed digital retail. This study investigates the factors behind their success and identifies research gaps for future inquiry. Adopting a theoretical review and inductive coding approach, it synthesizes findings from 187 academic publications to develop an explanatory framework. Three interrelated core themes emerged: platform capabilities, perceived trustworthiness/trust, and perceived enjoyment. The framework posits capabilities as foundational resources, trust as a mediator of engagement, and enjoyment as a behavioral driver and enabler of trust. Integrating resource-based, utilitarian, and hedonic perspectives, the model offers a basis for research on contextual influences, dynamic relationships, and constructs. For practitioners, the findings emphasize that enduring success depends not only on scale and efficiency, but on designing trusted and emotionally engaging user experiences that foster repeated use.
Challenges for Platform Ecosystems in the Mobility Domain – Insights from Mobility-as-a-Service
(2026-01-06) Drees, Lisa; Turetken, Oktay
The literature on platform ecosystems is characterized by a success bias and a predominant focus on the technology sector. Emerging platform ecosystems in non-digital domains like mobility, particularly Mobility-as-a-Service (MaaS), encounter context-specific challenges. The domain provides fertile ground for research on platform ecosystem challenges, given the high market volatility, especially concerning MaaS platform ecosystem operators. Consequently, this paper investigates the challenges confronting MaaS platform ecosystems through a grounded theory approach. Based on interviews with 12 key informants from private and public organizations operating MaaS platform ecosystems, this inductive research identified four systemic challenges. At the core lies fragmented standardization governance regarding regulatory ambiguity and missing interoperability. Digital and technical partner misalignment, combined with interorganizational friction, undermines the economic viability of the ecosystem. A distinctive aspect of MaaS is the decision-making authority regarding ecosystem openness. Given the highly regulated mobility market, this responsibility is shifted from the ecosystem operator to the legislator.
Unlocking Value in Digital Ecosystems: A Framework of Five Analytical Lenses
(2026-01-06) Jeppe, Arne; Brée, Tim; Karger, Erik
Research on value creation in digital ecosystems is extensive but remains fragmented, lacking a cohesive structure to organize its diverse findings. This study addresses this gap by conducting a systematic bibliometric analysis of 366 articles to map the field's intellectual structure. We ask: What are the dominant analytical lenses through which value creation in digital ecosystems is researched? The analysis reveals that the literature can be understood through five distinct lenses: (1) Resilience and Trust, (2) Sustainability and Socio-Ecological Impact, (3) Knowledge and Integration, (4) Commercialization and Value Capture, and (5) Foundational Technology and Interoperability. This framework provides a novel typology for the field, highlighting critical trade-offs and integrating disparate research streams. It offers a more structured approach for both scholars and practitioners to analyze and navigate the complex dynamics of creating and sustaining value in the digital economy.
Platform Fees as Mediators of Digital Ecosystems: A Value Exchange Perspective
(2026-01-06) Kim, Sohui; Shin, Geonyul; Kim, Do Hyeon; Ryu, Min Ho
To overcome the limitations of the discourse surrounding platform fees, which often remains confined to the perspectives of 'price' and 'cost', this study reconceptualizes the fee as a 'socio-technical coordination mechanism' that constructs an ecosystem. To this end, by applying Actor-Network Theory (ANT), this research proposes an analytical framework that views the fee as an active 'mediator' and analyzes its role in network formation through the four moments of 'translation'. Through an analysis of real-world cases of major platforms, this study confirms that the fee structure is not merely for imposing costs but is a key mechanism for providing a 'value bundle' composed of tangible benefits, such as 'logistics and risk management,' and intangible benefits, such as 'trust and brand value.' This study makes a theoretical contribution by shifting the focus of the fee debate from the issue of a unilateral 'cost' to that of a reciprocal 'value exchange'. This suggests that future regulatory discussions should move beyond simple rate control and toward securing balance and transparency between fees and the benefits provided in return.
Introduction to the Minitrack on Managing Platforms and Ecosystems
(2026-01-06) Huhtamäki, Jukka; Still, Kaisa; Rothe, Hannes; Sobota, Vladimir

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