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Item Description Hope, Beverley G. en_US 2009-07-15T17:28:31Z 2009-07-15T17:28:31Z 1995 en_US
dc.description Thesis (Ph. D.)--University of Hawaii at Manoa, 1995. en_US
dc.description Includes bibliographical references (leaves 376-389). en_US
dc.description Microfiche. en_US
dc.description 2 v. (xix, 389 leaves, bound) ill. 29 cm en_US
dc.language.iso en-US en_US
dc.relation Theses for the degree of Doctor of Philosophy (University of Hawaii at Manoa). Communication and Information Sciences; no. 3258 en_US
dc.rights All UHM dissertations and theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission from the copyright owner. en_US
dc.subject Service industries en_US
dc.subject Banks and banking -- Customer services en_US
dc.subject Quality assurance -- Data processing en_US
dc.subject Expert systems (Computer science) en_US
dc.title Quality improvement in the service sector : an expert support system (ESS) for continuous improvement en_US
dc.type Thesis en_US
dc.type.dcmi Text en_US

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