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Item Summary

Title: Quality improvement in the service sector : an expert support system (ESS) for continuous improvement
Authors: Hope, Beverley G.
Keywords: Service industries
Banks and banking -- Customer services
Quality assurance -- Data processing
Expert systems (Computer science)
Issue Date: 1995
Description: Thesis (Ph. D.)--University of Hawaii at Manoa, 1995.
Includes bibliographical references (leaves 376-389).
2 v. (xix, 389 leaves, bound) ill. 29 cm
Rights: All UHM dissertations and theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission from the copyright owner.
Appears in Collections:Ph.D. - Communication and Information Sciences

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