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Item Description
| Title: | Quality improvement in the service sector : an expert support system (ESS) for continuous improvement |
| Author: | Hope, Beverley G |
| Date: | 1995 |
| Description: | Thesis (Ph. D.)--University of Hawaii at Manoa, 1995.
Includes bibliographical references (leaves 376-389). Microfiche. 2 v. (xix, 389 leaves, bound) ill. 29 cm |
| URI: | http://hdl.handle.net/10125/9544 |
| Rights: | All UHM dissertations and theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission from the copyright owner. |
| Keywords: | Service industries, Banks and banking -- Customer services, Quality assurance -- Data processing, Expert systems (Computer science) |
Item File(s)
| Description | Files | Size | Format | View |
|---|---|---|---|---|
| Restricted for viewing only | uhm_phd_9615525_r.pdf | 9.956Mb |
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| For UH users only | uhm_phd_9615525_uh.pdf | 9.847Mb |
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