Evaluating the Usability of a Newly Created Business Office Website

Date
2017-04-20
Authors
Gannon, Angela M.Y.
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Lin, Grace
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Abstract
In today’s high-tech society, there is great demand for a university website to provide guidance and direction for visitors, faculty, staff, and current student stakeholders. Similarly, the University of Hawai’i Maui College (UHMC) Business Office website needs to provide valuable information required for success and smooth operation of day to day services needed by the entire campus community. In particular, there is a need for easy management and clear direction for fiscal transactions such as procurement process and forms, payment protocol, and travel services. The existing 2016 website for UHMC Business Office was incomplete, inaccurate, outdated and unorganized with little or no information. To address these issues, a mock-up Google Site was created. Two rounds of usability studies were conducted with staff from various departments in order to evaluate the website’s usefulness, ease of navigation and accessibility to resources and links. The study revealed great feedback and excitement, such as, “Can I use it now?”, and great suggestions leading to simplifying information, changing menubar locations and American Disabilities Act (ADA) co mpliance in the area of color requirements. There was favorable response indicating great appreciation for an accessible and useful website presence. Updates and improvements were made from the suggestions received, leading to enhancements and upgrades from the original website. This paper will compare the design changes implemented from the original to the final resource website, and discuss the theoretical frameworks and design models that guided design choices.
Description
This project includes a Usability Study on a newly created Business Office Website for the University of Hawaii Maui College (UHMC). The main document is the usability study. The 2017 TCC Conference presentation and the mock-up website are also included as PDF files. Please note that the mock-up website is an "unofficial" site for the UHMC.
Keywords
User-centered system design, Fiscal policy, Universities and colleges--Faculty, Web sites
Citation
Gannon, A. (2017, April 20). Evaluating the Usability of a Newly Created Business Office Website. PowerPoint presented at the 21st Annual Technology, Colleges and Community Worldwide Online Conference.
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48 pages
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Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.