Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/41650

So Much Promise, So Little Use: What is Stopping Home End-Users from Using Password Manager Applications?

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Title: So Much Promise, So Little Use: What is Stopping Home End-Users from Using Password Manager Applications?
Authors: Aurigemma, Salvatore
Mattson, Thomas
Leonard, Lori
Keywords: password managers
security behaviors
behavioral intention
Issue Date: 04 Jan 2017
Abstract: In this paper, we investigate the voluntary use of password management applications in order to address a decades-old and ubiquitous information security problem related to poor password management. In our exploratory analysis, we investigate two related issues: (1) why home end-users chose not to use password management applications and (2) why high behavioral intentions to use password management applications did not always lead to actual usage for certain users. We found that issues related to the technology such as lack of trust or memory limitations, individual issues such as perceived costs and benefits, and a lack of concern about the threat (threat apathy) were the primary inhibitors of lack of use. For those that had high intentions to use a password management application but failed to actually use the software, we found that a variety of individual issues such as lack of immediacy and having insufficient time were the primary inhibitors leading to this breakdown.
Pages/Duration: 10 pages
URI/DOI: http://hdl.handle.net/10125/41650
ISBN: 978-0-9981331-0-2
DOI: 10.24251/HICSS.2017.490
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections:Innovative Behavioral IS Security and Privacy Research Minitrack



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