Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/41452

One Stop Government: Stalled Vision or a Matter of Design? – Empirical Findings from Social Services in Germany

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Title: One Stop Government: Stalled Vision or a Matter of Design? – Empirical Findings from Social Services in Germany
Authors: Schuppan, Tino
Koehl, Stefanie
Keywords: Action Design Research
One Stop Government
Different attitudes
E-Government-Design
Issue Date: 04 Jan 2017
Abstract: In this paper we present selected results of a \ broader research project that inter alia aims at \ designing and specifying one stop government for \ parents of children with special needs facing a \ significantly high bureaucratic burden. Particularly, \ we refer to findings from two focus groups: parents \ of children with special needs and public \ administration staff. Both groups show different \ attitudes and perceptions towards new models of \ access to public services. Whereas the parents \ supported the designed approaches, the public \ administration staff rejected them. Thus, we analyze \ the meaning of these reactions for the design of onestop \ approaches as well as the ways to integrate \ differing attitudes and perspectives into egovernment- \ design. The article closes with final \ remarks on the usefulness of empirical-based design \ research, more precisely Action Design Research, in \ the context of e-government.
Pages/Duration: 10 pages
URI/DOI: http://hdl.handle.net/10125/41452
ISBN: 978-0-9981331-0-2
DOI: 10.24251/HICSS.2017.296
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections:Emerging Topics in Electronic Government Minitrack



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