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Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis
|Title:||Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis|
|Issue Date:||04 Jan 2017|
|Abstract:||This study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems.|
|Rights:||Attribution-NonCommercial-NoDerivatives 4.0 International|
|Appears in Collections:||Service Science Minitrack|
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