Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/41185

Supporting the Use of Social Media by Emergency Managers: Software Tools to Overcome Information Overload

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Title: Supporting the Use of Social Media by Emergency Managers: Software Tools to Overcome Information Overload
Authors: Rao, Runqing
Plotnick, Linda
Hiltz, Roxanne
Keywords: channel capacity
emergency management
information overload
social media
Issue Date: 04 Jan 2017
Abstract: Information overload has been suggested as a potential barrier to use of social media by emergency managers, especially for gathering information during disasters. This paper, based on a survey of 477 U.S. county-level emergency managers, examines the relationship of the perception of information overload as a barrier to social media use for gathering information, to the intention to use social media. It also examines the relationship of perceived usefulness of certain technological advancements currently being developed to intention to use. Results indicate that emergency managers’ perception of information overload as a barrier to use is negatively related to intention to use it, while perceptions of the usefulness of these technologies are positively related to intention to use. The study calls attention to the importance of resolving information overload to increase the use of social media for emergency management, and suggests the implementation of appropriate software tools to ameliorate this problem.
Pages/Duration: 9 pages
URI/DOI: http://hdl.handle.net/10125/41185
ISBN: 978-0-9981331-0-2
DOI: 10.24251/HICSS.2017.036
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections:Communication and Information Systems Technology for Crisis and Disaster Management Minitrack



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