Examining the Usability of a Video Technology Website for School Support Staff

Date
2016-04-21
Authors
Miyazono, Sara
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Leong, Peter
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Abstract
As a top-ranking state for videoconferencing penetration, Hawaii's public school system maintains over 300 endpoints and a multipoint conferencing bridge, requiring quality support and maintenance. However, budget cuts throughout the system have offices relying on websites as a means of internal and external communication. The Video Technology website was created to provide additional knowledge and resources available for school support staff to supplement onsite technical assistance by a videoconferencing technician. The purpose of this usability study is to evaluate the ease of use and organization of this website and its ability to assist public school support staff with providing basic technology support information. The goal of this study was to create an inviting, easy to use website while maintaining quality, trustworthy information. Revisions over two rounds of testing revealed initial navigational errors and aesthetic suggestions to improve future deployment. Consistent use of additional navigational features such as breadcrumbs and a secondary menu confirmed these as necessary tools for future web design
Description
This research study was done for a master's candidate requirement and presented at an online conference.
Keywords
video, videoconference, tech support, Web sites
Citation
Miyazono, Sara. (2016, April 21). Examining the Usability of a Video Technology Website for School Support Staff. PowerPoint presented at the 21st Annual Technology, Colleges and Community Worldwide Online Conference.
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45
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Please see the Creative Commons license for this item
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