Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/35861

Examining the Usability of the University of Hawaii at Manoa's Office of the Registrar Website

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Examining the Usability of the University of Hawaii at Manoa's Office of the Registrar Website.pdfMain article1.33 MBAdobe PDFView/Open
Registrars-Office.pdfPDF of Updated Office of the Registrar Website2.62 MBAdobe PDFView/Open
2015 TCC PowerPoint Slides - Justin Lau.pdf2015 TCC Conference PowerPoint Slides9.04 MBAdobe PDFView/Open

Item Summary

Title: Examining the Usability of the University of Hawaii at Manoa's Office of the Registrar Website
Authors: Lau, Justin
Instructor: Sorensen Irvine, Christine
Keywords: office of the registrar
usability study
navigational efficiency
user satisfaction
organizational layout
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university of hawaii at manoa

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Issue Date: 17 Mar 2015
Citation: Lau, J. 2015, (2015, March 17). Examining the Usability of the University of Hawaii at Manoa's Office of the Registrar Website. PowerPoint presented at the 20th Annual Technology, Colleges, and Community Worldwide Online Conference.
Abstract: The rapid evolution of technology has increased the demand for universities to provide easily accessible information to students, alumni, faculty, and staff through various means of communication. One such mean is the university website that serves as the virtual face of the institution as well as an important resource for all users. At the University of Hawaii at Manoa, current and previous students heavily rely on the Office of the Registrar’s website to obtain accessible information regarding important documents such as transcripts, diplomas, graduation requirements, personal information changes, and more. Anecdotal feedback gained from frustrated customers included the lack of information, difficulty navigating the website, outdated aesthetic features, and more. As such, the purpose of this usability study was to analyze the navigational efficiency, organizational content, and user satisfaction for UH Manoa’s Office of the Registrar website. Based on feedback it appeared users favored aesthetically appealing webpages that incorporated eye-catching pictures and graphics, simplified information, menu bars, easily accessible links, and downloadable forms. Changes were made to the original website to address these preferences in order to improve the website as a whole.

Original Module Website for 1st Round: http://justinla.wix.com/records

Adjusted Module URL for 2nd Round: http://justinla.wix.com/registrars-office
Pages/Duration: 12
URI/DOI: http://hdl.handle.net/10125/35861
Rights: Copyright is held by the author. Request permission to use.
Appears in Collections:ETEC 690, Spring 2015



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