Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/35855

A Usability Evaluation of a Website Focusing on the Three Initial Steps of the Conflict/Resolution Process for Union Members

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Item Summary

Title: A Usability Evaluation of a Website Focusing on the Three Initial Steps of the Conflict/Resolution Process for Union Members
Authors: Gauthier, Gregory
Instructor: Lin, Grace
Keywords: Just in time learning; employee training; online learning; union; unionism; grievance; collective bargaining agreement; labor; industrial relations;
Issue Date: 23 Apr 2015
Abstract: A labor union can only exist based upon a majority consensus of the unionized employees within a particular company. The conflict/resolution process within the collective bargaining agreement, otherwise known as the grievance process, has been found to be more important to unionized workers than any other aspect of that agreement in relation to their perception of the union to which they belong. The Hawaii Hotel Union has developed a prototype website designed to educate its members about the three initial steps of the conflict/resolution process at the Hawaii Beach Resort. The purpose of this usability study was to investigate the ease of use and navigation of a website designed to provide union members at a particular unionized hotel with information about how to utilize the three initial steps within their negotiated conflict/resolution process. The website was designed using features that are considered to be universally desirable and that connote trust. The study was designed to include participants from three separate cycles as they interacted and engaged with the website. Data was designed to be collected via field notes, screen capture recordings, and surveys.
Pages/Duration: 9
URI/DOI: http://hdl.handle.net/10125/35855
Appears in Collections:ETEC 690, Spring 2015



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